Customer Testimonials
Love the people at Mazda Stevens Creek. Justin is very nice and he explained very well the Features of the Car that I bought. Thank you Mazda Stevens Creek. I will give Justin a 10 out of 10.
The support and assistance are excellent and was very helpful, with outstanding service specially Jesus and Justin!
Salesperson is very helpful and helpful! I am able to test drive and purchase my car quickly.
I had another outstanding experience at Stevens Creek Mazda. The level of customer service continues to exceed my expectations. The entire team was professional, friendly, and genuinely committed to making sure everything was handled efficiently and correctly.
The service department kept me informed throughout the process, answered all my questions, and completed the work in a timely manner. It's refreshing to work with a team that truly values its customers and takes pride in providing excellent service.
Thank you to everyone at Stevens Creek Mazda for your continued dedication and professionalism. I highly recommend Stevens Creek Mazda to anyone ... Read More Google - May 30, 2026
Sales person Justin was great, very honest. Same story for the finance person Jesus. Smooth car checkout and purchase process.
Everyone on the staff, especially Derrick Lawrence, my sales specialist, was respectful, knowledgeable, and helpful throughout my entire car purchasing experience.
Our experience at Stevens Creek Mazda was absolutely outstanding from beginning to end. Buying a car for a budding driver could have felt overwhelming, but the process was made informative, comfortable, and genuinely enjoyable thanks to the incredible professionalism, patience, and care shown by Bomdad, Amir, and Jesus. From the very first conversation, they guided us through every step with honesty, expertise, and a truly personal touch. What stood most was the amount of time Amir devoted to explaining every option available without ever making us feel pressured. Amir offered thoughtful, experience-based advice, shared personal insights when appropriate, and helped ... Read More DealerRater - May 27, 2026
Steven is the person in service who helped the last two times I went for service my, and I can only express good things about him. He gave me time to explain and listen about my car concerns. At any time, he tried to make sure I was satisfied with the service.
Needs receptionist to greet customers. Space was large but lacking cars on display. Staff was friendly and professional.
Since I was the first in line.....so the oil change is done within one hour.
The dealership was well coordinated between sales sales management and financial department process we streamlined well.
very good experience, good prices and excellent customer service.
I worked with Product Specialist and Sales Manager while shopping for a Mazda CX-50 Hybrid. Product Specialist was polite and initially told me in the morning that my pricing request would be reviewed with the manager and that I would receive an update. I did not receive a follow-up during the day and had to check back later myself.
Sales manager later joined the conversation, but Stevens Creek was not able to approve the pricing structure I requested, and I was not provided a clear counteroffer or updated best-price breakdown. I understand that not every pricing request can be approved, ... Read More Google - May 18, 2026
Jonathon and Jesus were very helpful and friendly. I didn't feel pressured at all during the process.
Very pleased with the service even though the origin of the problem was not discovered. Gremlins!
Sepesi was an excellent salesman. He was very professional and answered any questions I had. He did an amazing job in guiding us through the paperwork process
doesn't fulfill due bill contract and slow to follow up on the resolution steps still not resolved after almost 3 months
They were more than accommodating! Jonathan and the sales manager helped me get my perfect car with a trade in.
Sepesi and Bombad were awesome to work with! I've bought 5 cars from this dealership for a good reason... They're easy to work with and I love the cars!
They recommended new spark plugs incredibly prematurely (at 38,000 miles instead of 75,000 miles) because they thought my car had a turbo engine. Additionally, the price at checkout was higher than what I was quoted online. I pointed this out and they were happy to honor it, and then my service advisor found a way to get me “$50 off” somehow. But the total was not the quoted price minus $50, it was just $16 less than the quote. I was grateful to pay less, but alarmed that I had to point out these errors that I would think are entirely calculated by their system. ... Read More DealerRater - May 6, 2026
Experience was overall quite chill for buying a car. Not pushy from shopping to price negotiation to final finance. Fairly fast once we had decided on a car to purchase.
Justin was a great help! He thoroughly answered any questions that my significant other and I had.
Ask for Johnathan he’s the nicest guy and super helpful.
Fast, friendly and I love my new car! Will be back again when we are ready to replace our other car.
When I came to the dealership, i was told what the first service covers. However when i picked up my car, no one explained to me the work that was done, or any red flags they found etc. Other dealers do this. Otherwise the experience was good.
Ana, our service advisor, was amazing. She explained clearly the issue, and provided updates on the fix. We appreciate that we got a loaner, since we were out of a car for 2weeks. Keep up the good work! Thank you!
Thorough, excellent service. Very professional staff.
Great customer service. Especially Edison!!
First time Mazda owner. My sixth car. All always serviced at the dealership. Your dealership is very clean and welcoming. Service managers have excellent customer service skills. I'm impressed!
The sales representative helped us buy a high-quality car at a reasonable price. This is our family's fourth Mazda, and we will definitely continue to buy
I purchased a 2017 Nissan Rogue. During the sales process, the dealership promised me that the vehicle would have an average fuel consumption of 30 MPG. However, after driving 442 miles using only Eco Mode for maximum efficiency, the car could not exceed 21 MPG. The city fuel consumption was only 17 MPG. This is a 30% deviation from the values promised at the time of sale. Since the purchase, the dealership has completely denied this issue. Despite multiple visits and providing clear visual evidence of fuel consumption, they dismissed my concerns as 'personal driving habits' and told me to contact the manufacturer (Nissan) directly. Bombad ... Read More DealerRater - Apr 27, 2026
Quick service for appointments. Informative and helpful service advisors. Reasonable prices. Will come back again for my next service. TY!
Steve had provided me an excellent service advisor. I’m really satisfied with all the info he provided and care. He understood what I was looking for. I’m strongly recommend him to other mazda auto owners who seek a good advice! Thank you
It was very easy to buying car for me Japanease who is not good at speaking English.
Wonderful service
The salespeople answered all my questions and found the right vehicle. They were all professional, friendly and prompt making the car buying experience as enjoyable as it can get.
I received terrific service when I brought my vehicle in for servicing. The service representative Edison was excellent, and kept me informed every step of the way on how long the servce would take, and exceeded my expectations. I highly recommend the service center at Mazda Stevens Creek.
After a long car search, I finally went to Stevens Creek Mazda where Amir helped me purchase a used 2016 CX-5. While this dealership does run a hard bargain on their used cars, we managed to find a sweet spot and I drove the car home same day. Amir was very friendly, kind, and helpful. Being this was my first dealership experience, I'd call it a success! Thanks Amir! 😺
Johnathan was so great with us and truly made our experience so smooth and straightforward with full transparency. Now we have our dream car! Thanks Johnathan!
I had the best services like always when I brought my 2019 CX-5 this time and my other 3 Mazda cars to Steven Creek Mazda for maintaining. Anna, John and Sean are professional, very friendly and very helpful throughout the entire process. I trust this dealer and will continue bringing my family Mazda cars here for maintaining services in a very near future.
This was the best car shopping experience I’ve ever had. Everyone was very polite, attempted to expedite everything as much as they could, worked with us on our down payment budget. Asia, our sales person, sat with us in our new vehicle for almost an hour and walked us through every feature in the vehicle, and helped us learn how to use it, and taught us how to utilize the app.
We had a fantastic experience at Mazda Stevens Creek! Casey and Bri were incredibly kind, patient, and helpful throughout the entire process. They made everything smooth and stress-free, taking the time to answer all our questions and making sure we felt confident every step of the way. We’re beyond happy with our new Mazda CX-50 Hybrid—it’s exactly what we were looking for. Highly recommend this dealership, and especially Casey and Bri, if you’re in the market for a new car!
Awesome service. Was in and out with an appointment in 2 hours for a routine maintenance.
I had a great service experience at Stevens Creek Mazda in San Jose. It was easy to schedule the time I needed, and my car was ready on time. The location is also very convenient, which made the whole visit simple and stress-free.
Everything was smooth, quick and easy. Service was completed without issue in a timely manner.
Very happy with my experience here and the professionalism throughout the process. Suresh was great to work with—straightforward, efficient, and knew how to get the deal done. He kept things moving and made the buying process smooth. My experience with the service center has also been positive so far. Overall, I’m very happy with this Mazda dealership and love my car!
Great experience !
Great service, Steven is always very attentive, feel like my car is well taken care of.
Everything required was thoroughly explained and completed without issue and in a timely manner. Great communication and execution.
Transaction was smooth, came in pretty prepared and was able to zip through the process without any hassle or fuss. Set up my original meeting with Praneet and worked with Sepesi and Jesus to close out the deal.
Casey in the sales department of Stevenson Mazda provided great service for my daughter and I today on a Sunday that I expected them to be closed but he was there working hard to please customers. Thank you Casey!
Jonathan and Sean in Finance were professional, knowledgeable and made the whole process great. Jonathan is a Fantastic person with a easy going demeanor. No he answered all of my questions and made feel like a friend. I would highly recommend Steven's Creek Mazda to my friends and family. The CX 5 Turbo I bought is a Amazing car! Thank you Jonathan for the great experience.
Smooth transaction, great communication, answers most of my questions even I know almost nothing about insurace, finance options, loan and stuff. Brought me a great experience of buying my first car. Warm thank you to Justin and the team help me with better plan and get my car in just few hours.
Clean comfortable team.staff very friendly sales guy was amazing tackled the sale from the jump ambitious
This was my first time buying a car and Sepesi +team not only made this process seamless but went above and beyond to accommodate all my needs. I love my car and am very thankful to avoid the hours long processing time. THANK YOU SEPESI
I love the service. Everybody made me feel great. Justin was very patient and attentive with my son. My son is special and Justin was very helpful answer all his question. Thanks again
It was OK. But irksome that a check has to be written. Also I had to call about the car (and found some things needed to be done). Had I not called might not have gotten the car back that day!
Had a wonderful experience. Worked with Derrick and Casey and they made the whole process very easy and professional.
My experience at Stevens Creek Mazda is always smooth. They keep me apprised of how my service is progressing and check with me whenever they find any issues. I can conveniently communicate with my advisor via TEXT. They have loaners which make it very convenient.
The customer service agent was friendly and very knowledgeable. Great customer service is one of the top priorities at Stevens Creek Mazda.
Kind and professional staff. Work done to my satisfaction.
I'm definitely giving Justin 5 stars (10/10). Wow. You caught a winning employee there.
The sales dept might have been following corporate rules. 2 huge problems. 1) Push for end-of-month sales caused me to be there until 12 midnight, when we might have continued the sale the next day. I'm guessing they knew the car's discount of 2,500 continued the next day. It was insane to stay so late. I kept thinking we were almost done. 2) Corporate policy I guess. Presenting me with the markup options at the very end of the sale (things like "appearance package") was insane. I'd ... Read More DealerRater - Apr 11, 2026
Thanks for the very cordial, helpful service advisor, technician and staff who care for the vehicle needs
Amir Virani from Stevens Creek Mazda made my purchase for a 2014 Mazda MX-5 very simple and hassle free. Amir explained the history of the vehicle and eased any concerns I had about the vehicle. I didnt feel pressured to buy and wasnt getting up sold. Amir was gave me honest feedback. I truly appreciate the customer service he provided. A+.
It was a pleasure working with Asia. He listened to my concerns, recognized that I was looking at CX-50, for its high gas mileage & safety features, and helped me get the best deal right for me. He took the time to go over every detail on both the premium and premium plus trim models.
While developing the contract, the one time he didn’t know the answer to my question he excused himself to get clarification from a sales manager which I appreciated.
When my friends are looking for a no-hassle car purchase I will certainly suggest they visit ... Read More DealerRater - Apr 7, 2026
The help desk was very attentive, making sure I was getting enough attention to give them a good review. But now they're not answering my emails.
Very organized service department, and all the staff are knowledgeable and very friendly. The service area and showroom are both very clean and welcoming. And they offer a number of free loaner cars while you're vehicle is being repaired which is very convenient.
Bri is definitely a 10/10! She's very professional, friendly and responsive. When we didn't like the color of the initial car, she quickly offered other options and handled additional requests with enthusiasm and patience. Highly recommend her for her excellent service!
Stevens Creek Mazda provides top notch service. I’ve ha 3 Mazda cars and absolutely love these cars. The service department at this location is the best. They are understanding, and provide thorough explanations when I need repairs. All of the service agents are friendly and professional. Always trust these guys to help me feel confident and safe on the road.
Stress-free car service. I would highly recommend this dealership and will bring my car back for it's next service.
This was the least stressful car buying experience I’ve ever had. Everyone was so polite, and patient, and helped us understand every aspect of the buying experience.
Prior to my trip to Mazda, I had a terrible experience at Ford. The staff was moody and gave a lot of attitude. Mazda from the moment I stepped in was great. Asia sent me a video showing me a vehicle I inquired about. He gave off such a positive energy and that’s what got me to come in. Finalizing the deal was pleasant. Staff was very friendly and was happy to answer any questions I had. This was my first time buying a car and I feel comfortable giving my money to this company. Thank you Mazda!
Quick reliable service.
Honest negotiations and the process was relatively fast once we agreed on a number and got to signing paperwork. We were there for about 2-3 hours after we agreed on a number beforehand. Justin was helpful in helping me figure out the car I want and was receptive to any questions I had. When I declined the extended warranty or maintenance, I did not feel like I was being judged for declining.
Bri helped us. I knew what I wanted and she delivered. We had gone to about 12 dealers in 1 day. Bri was by far the nicest salesperson that we had. I ended up buying my car from you, because of Bri.
We received exceptional care through the sales process. We were encouraged to explore our options with no judgements when we decided on a lesser trim. Everyone there was courteous and kind and made us feel at ease. Amir went out of his way to build our trust and made the experience fun. Neff checked in on us throughout and was able to guide us through some of the maintenance questions we had, plus made us feel that the entire dealership cared about us. All in all, we received outstanding service and would come back to Amir and Neff to purchase ... Read More DealerRater - Mar 30, 2026
Sapesi was very helpful. I wish I didn’t buy the extended warranty or the maintenance but, I was there for five hours, tired and hungry and kinda regret the decision. I have to receive my documents via email.
Courteous service representative who offered and delivered the most suitable services based on the condition and mileage of the vehicle with minimum wait time! Thumbs up!
I'll start by saying that I loathe buying cars with every fiber of my being. Jonathan Maldonado achieved something I would consider impossible when he made it a low stress experience that was dare I say... enjoyable? He is very knowledgeable, kind, funny, and fair. I felt supported by him well beyond the sale of my car even into some service work that was done. Beyond that, I work with John and Stephen in the service department and had an overall very good experience with both of them as well. I'm beyond pleased with every element of my ... Read More DealerRater - Mar 25, 2026
Absolutely love this dealership! They are honest, extremely nice and i trust them. Since I've always had great service im a Mazda owner for life.
helpful, friendly process. didn't waste our time and got things done quickly and efficiently.
Very friendly and no pressure to buy. Was a quick buying process from start to finish
This is the first dealership I have ever purchased a second car from. They have always treated me well every time I have come in.
This was the most efficient and seamless process, in and out within 2 hours. Brianda and Jesus were great.
wait time was short and Jonathan played the role of my advocate. he understood my needs and didn't put pressure on trying to sell above what i need
The employees are pleasant and helpful. Work is done in a timely manner. The waiting area is comfortable and quiet.
Great experience. It felt clean and comfortable. Everyone was professional and friendly. There was no sales pressure. I was greeted quickly and wasn’t kept waiting unnecessarily during my visits.